People are logging onto mobile banking because of the pandemic. Financial institutions are scrambling to serve them, but they're still missing the mark.
They whip out a digital growth checklist:
✔️ Online banking
✔️ Mobile banking
✔️ Technology tools
And check everything off, but nothing seems to happen.
What's missing?
I sat down with Ron Shevlin, Director of Research at Cornerstone Advisors and senior contributor at Forbes, to talk about this question.
Ron says we're missing a digital mindset.
“You're not digitally transformed until your core is digitally transformed," he said.
That's why banks and financial institutions can do all the right things:
And still feel like they're not digitally transformed.
It's not all about cultural and mindset change. It's about strategic clarity and alignment.
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