---
title: Delivering a More Human Experience Through Automation (with Jeff Ward)
description: "Key points discussed in this podcast: Automation factors into the employee experience and can deliver a more human experience."
---

[Best Bank and Credit Union Podcast](https://www.digitalgrowth.com/podcast)

# [Delivering a More Human Experience Through Automation (with Jeff Ward)](https://www.digitalgrowth.com/podcast/credit-unions-banks-financial-brands-automation-jeff-ward)

 Written by [James Robert Lay](https://www.digitalgrowth.com/podcast/author/james-robert-lay) | August 3, 2021

## **<https://podcasts.apple.com/us/podcast/banking-on-digital-growth/id1498837117>          <https://open.spotify.com/show/6ml7uCQ7HoVvWTYUNpdUfS>           <https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkLmF1c2hhLmNvL1d4RFpLSDU3bU5HZw>**

## Brief Summary of Episode #114

Digital transformation doesn’t succeed or fail based on the technology…

Its success is dependent on the people.

It’s our individual humanity — our own transformation — that matters.

Which is why today’s guest, [Jeff Ward](https://www.linkedin.com/in/jeffrey-ward-6226319/), Enterprise Executive at [Decisions](https://decisions.com/), says we shouldn’t fear automation — we should embrace it. Because when we automate the routine, we free ourselves up to deliver the exceptional.

 

## Key Insights and Takeaways

- How to use automation to deliver a more human experience
- Why automation is not going to take your job
- How automation factors into the employee experience

## How to Connect With Jeff Ward 

[LinkedIn](https://www.linkedin.com/in/jeffrey-ward-6226319/) | [Website](https://decisions.com/)

[View full post](https://www.digitalgrowth.com/podcast/credit-unions-banks-financial-brands-automation-jeff-ward)

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