If there’s anything the past year and a half has taught us, it’s that the world has needed a long overdue transfer to digital.
The pull toward more digitization based on our experiences during this pandemic is undeniable, but one of the key factors that most businesses and financial institutions miss is that you can’t just stack up a huge amount of technology and expect your customer to fall in love with it.
The best technology is the one that augments the human — not the one that replaces them.
Today’s guest, Joe Welu, CEO and Founder of Total Expert, is an expert on the human-digital connection and he joins the show to help you take the first step in marrying the two.
The digital divide is something that most definitely exists, but the key to building a bridge over it is ensuring that the human factor is incorporated alongside and interwoven with the customer experience.