Has anyone ever pushed you into a cold lake you were too scared to jump into?
Once you get over the initial shock, you find yourself happy to be in the water.
Well, COVID-19 has pushed people into new financial waters — and they’re already getting over the shock.
At least, that’s how my guest, Jim Marous, Host of the Banking Transformed Podcast, sees our current situation.
I sat down — remotely, of course — to learn why he believes the “new normal” we’ve adapted to will eventually just become, well… normal.
A few months ago, your parents or grandparents might have seen video chat or grocery delivery as outlandish.
But in our socially-distanced world, even octogenarians use Zoom and Amazon Fresh weekly.
And in finance, we’ve already seen the power and agility in digital-only, Fintech and smaller financial institutions in adapting to the crisis.
But, as Jim pointed out to me, every day we use novel services to ward off a novel virus, we get a little more used to it.
Until the novelty wears off, and it’s just how things are done.
The world is open to change right now.
How will you change it?