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Banking on Digital Growth Podcast

Forget IQ or EQ: What’s Your Financial Brand's Adaptability Quotient (With Jim Marous)

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Brief Summary of Episode #2

Has anyone ever pushed you into a cold lake you were too scared to jump into?

Once you get over the initial shock, you find yourself happy to be in the water.

Well, COVID-19 has pushed people into new financial waters — and they’re already getting over the shock.

At least, that’s how my guest, Jim Marous, Host of the Banking Transformed Podcast, sees our current situation.

I sat down — remotely, of course — to learn why he believes the “new normal” we’ve adapted to will eventually just become, well... normal.

A few months ago, your parents or grandparents might have seen video chat or grocery delivery as outlandish.

But in our socially-distanced world, even octogenarians use Zoom and Amazon Fresh weekly.

And in finance, we’ve already seen the power and agility in digital-only, Fintech and smaller financial institutions in adapting to the crisis.

But, as Jim pointed out to me, every day we use novel services to ward off a novel virus, we get a little more used to it.

Until the novelty wears off and it’s just how things are done.

The world is open to change right now.

How will you change it?

Key Insights and Takeaways

  • Why your adaptability quotient trumps EQ or IQ
  • Why the changes brought by COVID-19 are here to stay
  • Why now is the best time to try something new