Chasing the Ultimate Customer Experience (with Todd Treadway)
by James Robert Lay on May 23, 2022
Brief Summary of Episode #195
Helping & Selling Are Not Mutually Exclusive (with Jim Kapp)
by James Robert Lay on February 4, 2022
Brief Summary of Episode #164
How to Drag Financial Brand Leaders Out of the Past (with Eric Cook)
by James Robert Lay on January 4, 2022
Brief Summary of Episode #154
Why Cost of Acquisition Per Loan Is the Most Critical Metric (with Carlo Cardilli)
by James Robert Lay on November 9, 2021
Brief Summary of Episode #141
What to Do When Leadership Doesn’t Set Clear Goals (with Abby Boggs-Johnson)
by James Robert Lay on September 21, 2021
Brief Summary of Episode #127
Why Are Financial Brands Scared of Outbound? (with Paula Tompkins)
by James Robert Lay on September 20, 2021
Brief Summary of Episode #126
How to Build a Customer-Driven Community (with Erin Caldwell)
by James Robert Lay on September 9, 2021
Brief Summary of Episode #123
How to Maintain Your Brand’s Humanity in a Digital World (with Jon Voorhees)
by James Robert Lay on September 8, 2021
Brief Summary of Episode #122
Transform Your Marketing Team for Personalized Content (with Bradley Blue)
by James Robert Lay on September 1, 2021
Brief Summary of Episode #121