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The Best Bank and Credit Union Podcast

Exponential Growth Begins Within

Finding clarity about what kind of transformation I was seeking in my career path was a major game-changer. Finally, I could see a clear path forward; I knew where I wanted to go, and I knew I was passionate enough about my goal to put in the work and make it happen.

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Mind, Body, Wallet: The Interconnected Path to Financial Well-being

The commonly held belief that financial well-being is the starting point for achieving overall life satisfaction is misguided. Despite the increased focus on financial literacy and education, financial stress and anxiety are at an all-time high, with many people failing to achieve tru …

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Expert Panel Insights: Challenges and Opportunities for Banks and Credit Unions

This panel discussion at the CuneXus Symposium addresses key challenges faced by credit unions, such as achieving positive loan growth, fostering loyalty, differentiating lending products, enhancing member experiences, preventing fraud in digital account openings, managing liquidity, …

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Seeds of Trust: Nurturing Growth in the Age of AI for Banks and Credit Unions

Discover why EQ plus AQ surpasses IQ and how emotional intelligence can drive your financial brand's growth, just as it has for iconic brands like John Deere since the late 1800s. In this episode of the Practical Perspective series, we will revisit the basics of sowing seeds of trust …

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Navigating the AI Hype Cycle in the Financial Industry

AI is creating a lot of buzz across industries, but where are we in the AI hype cycle? Uncertainty about AI’s place in the cycle confuses financial leaders about future growth. These negative emotions are enhanced by the godown curves of the hype cycles and the natural human resistanc …

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Transcending the Territory of Transformation and Beyond

As a new parent with a new diagnosis of Ankylosing Spondylitis (AS), I spent nearly two full years doing my best to stay afloat. Some days, it was all I could do to keep my head above (metaphorical) instead of sinking to the bottom of the 7 Cs. And then another massive shift changed m …

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Meaning is the Mission: Creating a Brighter Financial Future Together

Emotional and psychological barriers like fear, imposter syndrome, and perfectionism can severely limit leaders' effectiveness. Leaders often avoid directly dealing with these barriers due to fear of failure, fear of success, or a deep-seated sense of inadequacy. Additionally, there's …

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The Exponential IDEAS Framework: Turning Insights into Action

In an industry where transformational change is necessary for organizations to thrive, leaders often find it challenging to effectively communicate and implement the insights and ideas they gain from conferences and events. This difficulty is fueled by the inherent fear of change and …

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The Financial Brand: Accelerate Transformation Through Agile Growth

In the third of three exclusive excerpts from his new book, Banking on Change, James Robert Lay says that "agility" is not just for teams anymore. Individual leaders need to embrace personal agility, too. You can get there in just 90 days.

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Navigating Change: Transforming Teams in the Age of AI

Many leaders struggle to build cohesive, motivated, and resilient teams that drive growth and effectively handle the complexities of today’s rapidly changing workplace. Employees often experience disengagement and burnout, leading managers to incorrectly assume that they need to reduc …

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The Financial Brand: Become a ‘Digital Stoic’ to Achieve Exponential Growth

In the second of three exclusive excerpts from his new book, Banking on Change, James Robert Lay explains four principles and practices that will empower leaders to reclaim presence and focus in the age of AI.

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The Financial Brand: Banking on Change: Transformation Begins Within

In the first of three exclusive excerpts from his new book, "Banking on Change", James Robert Lay pinpoints five behavioral characteristics critical to any institution's successful transformation, from empathy to adaptability.

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The Future of Banking: AI, Machine Learning, and Predictive Analytics

The hype around artificial intelligence (AI) has reached a fever pitch, especially in the financial industry. With AI being a hot topic at conferences and among financial brand leaders, there is a growing concern about distinguishing between hype and actual, practical applications.

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