Strategy Before Structure: Navigating Future Growth for Your Financial Brand (with Ryan Canin)
by James Robert Lay on September 26, 2023
Brief Summary of Episode #336
Guiding the Real-life Heroes: A Bank for the Military Community (with Jill Castilla)
by James Robert Lay on September 25, 2023
Brief Summary of Episode #335
Empowering Heroes: A Banking Haven for the Military Community
by Audrey Cannata on September 25, 2023
James Robert Lay illustrates the quintessential hero's journey, where every hero requires a guide. In movies, we see figures like Obi-Wan, Mr. Miyagi, and Gandalf. But what about real-world heroes such as military personnel? Who guides them through their financial quests? A recent epi …
Unraveling the Real Cost of Hiring and Retaining Employees (with Joey Coleman)
by James Robert Lay on September 19, 2023
Brief Summary of Episode #334
Harnessing Natural Strengths: The Power of the Kolbe Assessment (with Audrey Cannata)
by James Robert Lay on September 18, 2023
Brief Summary of Episode #333
Unlocking Growth: How Technology is Changing the Financial Landscape (with Barry Kirby and Dave Buerger)
by James Robert Lay on September 12, 2023
Brief Summary of Episode #332
Guiding Through Uncertainty: Financial Brands as Beacons of Trust and Assurance (with Rilla Delorier)
by James Robert Lay on September 11, 2023
Brief Summary of Episode #331
Building Trust and Providing Guidance: How Financial Brands Can Light the Way in Challenging Times
by Audrey Cannata on September 11, 2023
"I'm a big believer in purpose driven organizations who are really clear on what it is they're doing for the good of society and using that purpose to align organizations and inspire organizations to be doing more than just driving net income and earnings per share." - Rilla Delorier …
Why Stories Matter More Than Ever in the Age of AI
by James Robert Lay on September 5, 2023
Brief Summary of Episode #330
Digital Trust: Elevating Customer Experience in the Finance Industry (with Shep Hyken)
by James Robert Lay on September 4, 2023
Brief Summary of Episode #329
Creating an Exceptional Customer Experience in the Digital World
by Audrey Cannata on September 4, 2023
In the Age of AI, where competition is fierce and customer expectations are higher than ever, delivering a positive customer experience has become a top priority for businesses across industries. Shep Hyken, the Chief Amazement Officer of Shepard Presentations and an authority on cust …