Third-Party Data: A Future Without Cookies
by James Robert Lay on June 28, 2022
Brief Summary of Episode #206
Competitive Intelligence: What’s the Beat on the Digital Street?
by James Robert Lay on June 27, 2022
Brief Summary of Episode #205
Financial Brands, Are You Banking On Your Communities?
by James Robert Lay on June 24, 2022
"A thriving community is the seedbed for a thriving financial institution.” -Jeff Marsico
A Strategy for Standing Out in the Crowded World of Fintech
by James Robert Lay on June 24, 2022
"It isn't really a strategy if everyone else would choose to do it, right? That just means it's common sense.” -Jason Henrichs
Aligning With the Digital Experience Problem (with Craig McLaughlin)
by James Robert Lay on June 21, 2022
Brief Summary of Episode #204
The Sustainable Habitat of Niche Banking
by James Robert Lay on June 20, 2022
Brief Summary of Episode #203
Total Expert: Accelerate Customer Conference Spotlights Industry Best Practices to Address Shifting Market Conditions
by James Robert Lay on June 16, 2022
Total Expert, the customer engagement platform purpose-built for modern financial institutions today commenced Accelerate 2022, an annual event highlighting customer experience innovation and the game changers who make it happen. Accelerate brings together Total Expert customers, part …
Asking the Question Behind Your Marketing Problem (with Bo McDonald)
by James Robert Lay on June 14, 2022
Brief Summary of Episode #202
The Struggle to Pay It Off: Student Loans (with Bobby Matson)
by James Robert Lay on June 14, 2022
Brief Summary of Episode #201
Unimpressive Customer Service vs. The Ultimate Customer Experience
by James Robert Lay on June 14, 2022
"In the digital space, I like to operate under the umbrella of the persistent pursuit of the ultimate customer experience.” -Todd Treadway
The Professional Side of Personal Branding
by James Robert Lay on June 14, 2022
"Personal branding is about building and creating content, and telling your story in a way that’s meaningful.” -Kyle Lacy
Looking Back at 200 Reasons to Bank on the Future and Build Your Personal Brand
by James Robert Lay on June 7, 2022
Brief Summary of Episode #200
Kickstarting Your Financial Brand's Coaching Culture (with Audrey Cannata)
by James Robert Lay on June 7, 2022
Brief Summary of Episode #199
Is the 1% Barrier Limiting 100% Digital Transformation?
by Audrey Cannata on June 3, 2022
"Digital isn’t a channel. It’s not an app. It’s not a website. Digital is an operating model.” -David Brear
Falling Flat: Why Financial Brands Are Letting Customers Down
by Audrey Cannata on June 3, 2022
"Customer experience is the difference between what customers think will happen and what actually happens.” -Jay Baer