Building a Personal Brand Means Investing In Yourself (With Greg Martin)
by James Robert Lay on February 23, 2021
Brief Summary of Episode #70
Why Exponential Technologies Demand Exponential Teamwork (With Dan Sullivan)
by James Robert Lay on February 23, 2021
Brief Summary of Episode #69
The 5 P’s of Digital Growth & Transformation (With Jeffrey Ward)
by James Robert Lay on February 16, 2021
Brief Summary of Episode #68
Doing Digital: Why Traditional Banks Must Transform (With Chris Skinner)
by James Robert Lay on February 15, 2021
Brief Summary of Episode #67
How Your Financial Brand Can Gain the Courage to Act on New Information
by Audrey Cannata on February 12, 2021
Digital Growth Institute Founder and CEO James Robert Lay spoke with Mia Perez, Chief Administrative Officer at Louisiana Federal Credit Union about her organization’s digital growth journey. Mia's journey began five years ago when she reached out to James Robert about a Digital Growt …
Mortgage Marketing Institute: How to Rise Above “Great Rates and “Great Service” by Telling Digital Stories That Sell
by James Robert Lay on February 11, 2021
On the episode, we’re talking about getting away from the “great rates and service," the convergence of digital change and disruption and displacement, and how you survive and thrive in the coming shifts that are happening in the mortgage space with regards to technology.
Mortgage X Podcast: The Power of AQ
by James Robert Lay on February 11, 2021
On this episode of Mortgage X, James Robert Lay joins Jason Frazier to discuss the power of the Adaptability Quotient. James Robert also discusses how brands can shift their practices to rethink the customer journey, improving relationships, the fear wall, how mortgage companies can b …
Digital Marketing Strategy: The Efficacy of Focus Groups
by James Robert Lay on February 11, 2021
How effective are focus groups when making changes like developing a new website or optimizing our digital products and product positioning? Historically speaking, focus groups have guided the thinking of marketing teams in their decision-making processes. However, this comes from an …
In The Financial Industry, One Little Word Can Make All the Difference
by James Robert Lay on February 10, 2021
I recently shared this thought on LinkedIn, and it’s stuck with me ever since: "Remember that the fundamental opportunity is to help guide people beyond the financial stress that’s keeping them up at night and taking such a heavy toll on their health and their relationships. The goal …
Facing Your Fears About Customer Experience Optimization During COVID (With Sue Woodard)
by James Robert Lay on February 9, 2021
Brief Summary of Episode #66
Bank of Tomorrow: Why We Should Look Outside the Industry (With Bryan Clagett)
by James Robert Lay on February 9, 2021
Brief Summary of Episode #65
Competing with the Big Banks and Winning: How Content Marketing Gives You the Competitive Advantage
by James Robert Lay on February 9, 2021
Sixty-three percent of businesses do not have a documented content strategy. While at first glance, we may not think we need a content marketing strategy as financial institutions—that we have larger fish to fry—we may be missing out on a valuable way to connect with our clients and p …
Your Purpose: Building a Human-Centered, Unstoppable Future
by James Robert Lay on February 8, 2021
Are you building your financial brand purpose? There’s a major difference between banking on purpose and banking within the confines of traditional vision and mission statements.
The Power of Transition: How Financial Institutions Can Embrace Change and Opportunity
by Audrey Cannata on February 5, 2021
Digital Growth Institute founder and CEO James Robert Lay recently sat down with Yury Nabokov, Assistant Vice President (AVP) of Customer Experience at Machias Savings Bank in Portland, Maine. It was a unique opportunity to sit down and hear his story. Yury is a master of transitionin …
Gratitude: The #1 Element for Success in 2021 (With Sam Kilmer)
by James Robert Lay on February 2, 2021
Brief Summary of Episode #64
Preparing for the Wrecking Ball in the Boardroom (With Kirk Drake)
by James Robert Lay on February 2, 2021
Brief Summary of Episode #63 Every FinTech uses AI. Some gain competitive advantage. Others solve old problems in new ways. All see better results than their non-AI competitors. FinTechs are creating the future. Yet most banks and credit unions aren't even thinking about AI. Why is th …