Beyond Commoditization: Elevating the Human-Digital Experiences
by James Robert Lay on May 28, 2024
There’s a pressing need for financial brands to maintain individuality while navigating the digital journey and customer experience. To address these challenges, organizations need to utilize behavioral economics to craft meaningful customer experiences and adopt a 'yes and' mindset t …
Leading Through Change: The Ripple Effect of Personal Transformation (with Jared Freeman)
by James Robert Lay on March 19, 2024
Brief Summary of Episode #384
Digital Resilience: Steering a Credit Union Through Crisis, Mergers, and Brand Innovations (with Sara Williams)
by James Robert Lay on January 8, 2024
Brief Summary of Episode #363
Collaborative Learning: The Key to Digital Growth for Banks and Credit Unions (with Matt Vance)
by James Robert Lay on November 27, 2023
Brief Summary of Episode #353
Redefining Marketing's Role: Overcoming Perception Gaps for Future Growth (with John Huntinghouse)
by James Robert Lay on November 20, 2023
Brief Summary of Episode #351
Navigating the Human-AI Intersection in Organizational Leadership (with Gene Pelham)
by James Robert Lay on November 13, 2023
Brief Summary of Episode #349
Blending Continuous Learning and Digital Innovation in the Financial Industry (with Natalie VanderVegt)
by James Robert Lay on October 3, 2023
Brief Summary of Episode #338
Stop Pouting, Start Progressing: An Underdog Story of Transformational Growth (with Parker Graham)
by James Robert Lay on April 11, 2023
Brief Summary of Episode #288
Finding the Cure for Workaholism — Personal Transformation From the Inside Out (with Peggy Van de Plassche)
by James Robert Lay on February 21, 2023
Brief Summary of Episode #270
The Human Narrative in Technology: A Digital-Traditional Collaboration (with Maurice Lisi)
by James Robert Lay on February 8, 2023
Brief Summary of Episode #270