Compose a Symphony of Simplicity for Your Customers with BaaS (with Sarah Howell)
by James Robert Lay on November 30, 2021
Brief Summary of Episode #146
Unlock Your Treasure Trove of Financial Data and Make it an Asset
by Audrey Cannata on November 24, 2021
“Typically data lives with the IT department … It’s not viewed from a business objective perspective. And that needs to change in the industry.” -Kim Snyder
Facing Fear and Exploring the New Frontier of Banking as a Service
by Audrey Cannata on November 24, 2021
“One thing I think a lot of people get wrong: Courage doesn't mean there's an absence of fear. That's not true. There is no absence of fear. In fact, if there is an absence of fear, you're not courageous.” -Nathan Baumeister
Running an SMB Is Hard Work - Banking Shouldn’t Be (with Derek Corcoran)
by James Robert Lay on November 23, 2021
Brief Summary of Episode #145
Sales & Relationship-Building in a Digital World (with Jack Hubbard)
by James Robert Lay on November 22, 2021
Brief Summary of Episode #144
The Financial Brand: What Does Banking Need More: Customer Experience or Product Innovation?
by James Robert Lay on November 22, 2021
If retail banking products are a commodity then product innovation would seem to have the clear edge. Don't be too quick to decide, however. Four retail banking and marketing experts debate the merits and roles of CX and product innovation in shaping banking's future.
A Small Business Guide to Fintech: Insight for the Future
by James Robert Lay on November 18, 2021
Brief Summary of Episode #143
Data Takes Marketing from Cost Center to Revenue Center (with Kevin MacNeil)
by James Robert Lay on November 15, 2021
Brief Summary of Episode #142
The Power of Social Content to Convey Thought Leadership
by Audrey Cannata on November 12, 2021
“If you're only thinking about social media as an avenue to promote products, and to say, ‘Hey, sign up today to get an introductory rate on your next checking account,’ then you're no different than anyone else.” -Doug Wilber
Why Cost of Acquisition Per Loan Is the Most Critical Metric (with Carlo Cardilli)
by James Robert Lay on November 9, 2021
Brief Summary of Episode #141
Are You Prepared for a Techno-Socialist Future? (with Brett King)
by James Robert Lay on November 8, 2021
Brief Summary of Episode #140
KEG Culture: On Tap Credit Union’s Recipe For Growth (with Janelle Herrera)
by James Robert Lay on November 2, 2021
Brief Summary of Episode #139
It’s Time to Go ALL-In on Human-Centered Growth
by James Robert Lay on November 1, 2021
Brief Summary of Episode #138
Get Ready for a Marathon, Not a Sprint, Toward Digital Transformation
by Audrey Cannata on November 1, 2021
“On the marketing front, I tell people it’s a tough pill to swallow, but it takes three to five years to truly transform that area of your bank. And so I want you to think about that … Think also about the average tenure of a marketing director.” -Hunter Young