platforms

A Strategy for Standing Out in the Crowded World of Fintech

"It isn't really a strategy if everyone else would choose to do it, right? That just means it's...

platforms

Financial Brand Lessons From the Real-Life Rookie

"Life is not all easy and it’s not all hard. It’s what we make of it.” -Jim Morris

Adversity is a...

platforms

Does Your Financial Brand Have the Drive for Dramatic Digital Transformation?

"Most businesses today need a dramatic digital transformation in order to continue to be...

platforms

Keeping 'People, People, People' in Financial Brand Innovation

"There are certain elements that make up a modern, forward-thinking bank culture, and it starts...

platforms

Does Your Financial Brand’s Data Need Some Spring Cleaning?

"As leaders, it’s about communication and transparency - communicating often and frequently about...

platforms

The Value of Video in Connecting With Your Customers

"Why in the world would I send a 15-20-minute email when I could create a video in five minutes?”...

platforms

Meet the Empathy Engineers of Financial Wellness

"I don't think the bots are coming to take the jobs. I think the bots are coming to make us...

platforms

How to Humanize a Financial Brand and Show You Care

"When we make it really difficult to get ahold of somebody, what the brand is telling me as a...

platforms

Build Trust Through Community, Not Technology

“Your trust in a product, service, or innovation will succeed or fail based on your relationship to...

platforms

Creating a More Human-Focused Financial Brand in a Digital Age

“The more we invest in the employee experience, it translates over to better member experience,...

platforms

Why Financial Institutions Should Take a Risk on Fintechs

The moment you say you’re a fast follower, what you’re really saying is you plan to be behind.”...