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The Financial Brand: What Does Banking Need More: Customer Experience or Product Innovation?

If retail banking products are a commodity then product innovation would seem to have the clear...

Podcast

Content Intel: Leveraging Value Prop to Improve Your Website’s Content

We welcome James Robert Lay, Founder and CEO of Digital Growth Institute and the author of the...

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UAE Banks Federation: Stand Out Banking Webinar with James Robert Lay

It is safe to say that 2020 was a year like no other. The Pandemic’s eruption and the economic...

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Catalyst Corp: 2021 Economics and Payments Forum

Technology transformed the consumer buying journey for financial products, but COVID-19...

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Lumin Digital: Your Bank’s Digital Transformation: What to Know Before You Get Started

There’s no time like the present to go digital. With new entrants in the challenger bank, neo...

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Catalyst News: James Robert Lay: Pandemic Digital Transformation Was ‘Just a Warmup’

You think digital transformation was rapid during the COVID-19 pandemic? That was just a warmup...

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The Financial Brand: 5 Ways to Ensure Your Banking Website Works in a Digital-First Economy

Some institutions still basically run 'digital brochure' websites when advanced players are...

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The Financial Brand: How Big Do Credit Unions Have to Be to Survive?

With two thirds of all credit unions at less than $100 million in assets, concerns are growing...

Podcast

Mortgage X Podcast: The Power of AQ

On this episode of Mortgage X, James Robert Lay joins Jason Frazier to discuss the power of the...

Podcast

Mortgage Marketing Institute: How to Rise Above “Great Rates and “Great Service” by Telling Digital Stories That Sell

On the episode, we’re talking about getting away from the “great rates and service,"  the...

Podcast

The Internal Marketing Podcast: Building Brands with Employee Social Media Advocacy

Because people trust and want to connect with other people, company brands need to engage and...