Article

The Financial Brand: What Relationship Banking Should Look Like in 2022

Handling more and more transactions on an app makes banking impersonal. Yet easy-to-use...

Article

The Financial Brand: What Does Banking Need More: Customer Experience or Product Innovation?

If retail banking products are a commodity then product innovation would seem to have the clear...

Podcast

Content Intel: Leveraging Value Prop to Improve Your Website’s Content

We welcome James Robert Lay, Founder and CEO of Digital Growth Institute and the author of the...

Video

UAE Banks Federation: Stand Out Banking Webinar with James Robert Lay

It is safe to say that 2020 was a year like no other. The Pandemic’s eruption and the economic...

Video

Catalyst Corp: 2021 Economics and Payments Forum

Technology transformed the consumer buying journey for financial products, but COVID-19...

Article

Lumin Digital: Your Bank’s Digital Transformation: What to Know Before You Get Started

There’s no time like the present to go digital. With new entrants in the challenger bank, neo...

Article

Catalyst News: James Robert Lay: Pandemic Digital Transformation Was ‘Just a Warmup’

You think digital transformation was rapid during the COVID-19 pandemic? That was just a warmup...

Article

The Financial Brand: 5 Ways to Ensure Your Banking Website Works in a Digital-First Economy

Some institutions still basically run 'digital brochure' websites when advanced players are...

Article

The Financial Brand: How Big Do Credit Unions Have to Be to Survive?

With two thirds of all credit unions at less than $100 million in assets, concerns are growing...

Podcast

Mortgage X Podcast: The Power of AQ

On this episode of Mortgage X, James Robert Lay joins Jason Frazier to discuss the power of the...

Podcast

Mortgage Marketing Institute: How to Rise Above “Great Rates and “Great Service” by Telling Digital Stories That Sell

On the episode, we’re talking about getting away from the “great rates and service,"  the...