“What is the reason for customers having friction with the online account opening process? It’s not...
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“Video is just the most human experience you can deliver when you're forced to operate digitally...
“Some of our biggest success stories have been when our clients have a great vision and then we can...
“We get so caught up in automation and technology that we forget that there are people driving the...
"We did regular pulse checks to see where our staff and our members were on the change. Were they...
“I don't think that the right thing to do is think about, ‘Oh, look at the cost savings that we're...
“Financial relationships are spread out more than ever. Some data shows that 50% of consumers use...
“The credit union websites that we analyze, you would think there would be just a tremendous amount...
"Competitive intelligence is the practice of using processes to monitor and collect data that...
"Through a focus on a niche market, you have the ability to go deep when the vast majority of other...
"What are we doing? How are we doing it? We call it educate, engage, convert. If we can get you the...