“I want credit unions and financial brands to think about the cost of inaction,” she argued. “The...
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“A banking executive is going to have maybe a very different experience personally than the 73 year...
“Define your habits. What is a good habit you want to repeat? What is a bad habit you want to...
“Entertain the possibility that you might not be doing something that well. It just makes you more...
“We all are emotional beings and we all have brands that we love. That builds long-term revenue...
"Open strategy invites minds from outside leadership to be part of the strategic planning process,...
“If you are doing customer-driven leadership the right way, it can’t fail because it’s...
“All of us rely on decision-making shortcuts. They are ways for us to conserve mental energy...
“Mission as a product allows you to cast a really important and effective net exactly where you...
“Brand speaks the language of returns every single time. There's really not a way you can look at...
“Too many banks still look at their customers as account holders rather than people who have...