"Competitive intelligence is the practice of using processes to monitor and collect data that...
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"Digital isn’t a channel. It’s not an app. It’s not a website. Digital is an operating model.”...
"Customer experience is the difference between what customers think will happen and what actually...
"If you don’t talk about what you mean by change, then you’re never going to get a shared...
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"Social media now is about engagement. If there is no engagement, then you have no social media...
"Life is not all easy and it’s not all hard. It’s what we make of it.” -Jim Morris
Adversity is a...
"Most businesses today need a dramatic digital transformation in order to continue to be...