Process

The WISE Approach to the Financial Customer Experience

"When we create great experiences and remarkable experiences, the word remarkable is intentional...

Process

Why Some Financial Brands are Bursting With Creativity (and Others Aren’t!)

"Rethinking the way you do things is about identifying problems and coming up with solutions, and...

Process

Getting Your Financial Brand's Digital Foundation in Place

“There’s an opportunity for banks to stop being afraid of outside factors and start embracing how...

Process

Why Financial Brands Need a Human Touch to Experience Growth

“At the end of the day, the person you’re selling to, the people that you’re serving are humans.”...

Process

Why Extraordinary Digital Transformation Requires Extraordinary Teamwork for Financial Brands

“What's always lagged is the human teamwork around exponential technology. And I said, ‘You know...

Process

Digital Transformation: Why Traditional Banks Must Adapt

“Traditional banks tend to push products through channels to get a greater share of wallet and...

Process

Accepting the Unexpected Wrecking Ball in the Boardroom

“One of the things I pocketed away as a lesson that really applied last year was the ability to...

Process

Leaving Complacency Behind at Your Financial Brand

“Everyone's goals are different. What everyone does with their money is different. But at the end...

Process

The Impact of COVID-19 on Digital Transformation

“What have been the biggest effects COVID has had on digital transformation?”

Brett King, guest...

Process

How Your Financial Brand Can Gain the Courage to Act on New Information

Digital Growth Institute Founder and CEO James Robert Lay spoke with Mia Perez, Chief...

Process

Technology Shouldn’t be the Focus for Transforming Your Financial Brand

When thinking about digital transformation, so many are stuck in a kind of hyperfocus on...