"In the digital space, I like to operate under the umbrella of the persistent pursuit of the...
"Customer experience is the difference between what customers think will happen and what actually...
"Banking on ignorance is not a very viable sales and marketing strategy for businesses today. We’ve...
“If you don't take care of the stuff you're doing to build a great product and you don't figure out...
“Every interaction that a customer has with a brand is an opportunity to build trust or erode...
Humanity.
It’s one of the most important elements of digital growth but is often left out of the...
I want to unlock one of the biggest secrets I share in Banking on Digital Growth.
Fair warning:...
Eighty-four percent of financial brands have not mapped out digital consumer journeys, according to...