"Customer experience is the difference between what customers think will happen and what actually...
Recent Posts
"If you don’t talk about what you mean by change, then you’re never going to get a shared...
"What people have learned to value is that the individual person is more important than the overall...
"Social media now is about engagement. If there is no engagement, then you have no social media...
"Life is not all easy and it’s not all hard. It’s what we make of it.” -Jim Morris
Adversity is a...
"Most businesses today need a dramatic digital transformation in order to continue to be...
"There are certain elements that make up a modern, forward-thinking bank culture, and it starts...
"As leaders, it’s about communication and transparency - communicating often and frequently about...
"When we create great experiences and remarkable experiences, the word remarkable is intentional...
"Digital transformation is about how you rethink your organization. Re-enable those capabilities to...
"Why in the world would I send a 15-20-minute email when I could create a video in five minutes?”...