“I don't think that the right thing to do is think about, ‘Oh, look at the cost savings that we're...
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“Financial relationships are spread out more than ever. Some data shows that 50% of consumers use...
“The credit union websites that we analyze, you would think there would be just a tremendous amount...
"Competitive intelligence is the practice of using processes to monitor and collect data that...
"In a cookie-less world, email and mobile numbers have the potential to become the new universally...
"Through a focus on a niche market, you have the ability to go deep when the vast majority of other...
"What are we doing? How are we doing it? We call it educate, engage, convert. If we can get you the...
"Digital isn’t a channel. It’s not an app. It’s not a website. Digital is an operating model.”...
"Customer experience is the difference between what customers think will happen and what actually...
"If you don’t talk about what you mean by change, then you’re never going to get a shared...
"What people have learned to value is that the individual person is more important than the overall...