"The fragmentation of deposits has been going on for so long. And it really came to a head with...
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In a world where digital marketing dominates, it can be easy to forget the power of traditional...
"A consumer is going to need to touch a brand at least 10 to 15 times before they make a decision....
“Whether you’re a brand or entrepreneur, a community allows your members to get smarter faster and...
“I want credit unions and financial brands to think about the cost of inaction,” she argued. “The...
“A banking executive is going to have maybe a very different experience personally than the 73 year...
“Define your habits. What is a good habit you want to repeat? What is a bad habit you want to...
“Entertain the possibility that you might not be doing something that well. It just makes you more...
“We all are emotional beings and we all have brands that we love. That builds long-term revenue...
"Open strategy invites minds from outside leadership to be part of the strategic planning process,...
“If you are doing customer-driven leadership the right way, it can’t fail because it’s...