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The Financial Brand: What Does Banking Need More: Customer Experience or Product Innovation?

If retail banking products are a commodity then product innovation would seem to have the clear...

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Lumin Digital: Your Bank’s Digital Transformation: What to Know Before You Get Started

There’s no time like the present to go digital. With new entrants in the challenger bank, neo bank,...

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Catalyst News: James Robert Lay: Pandemic Digital Transformation Was ‘Just a Warmup’

You think digital transformation was rapid during the COVID-19 pandemic? That was just a warmup for...

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The Financial Brand: 5 Ways to Ensure Your Banking Website Works in a Digital-First Economy

Some institutions still basically run 'digital brochure' websites when advanced players are...

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The Financial Brand: How Big Do Credit Unions Have to Be to Survive?

With two thirds of all credit unions at less than $100 million in assets, concerns are growing...

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The Financial Brand: Key Factors Separating Digital Banking Winners From Losers

The pandemic sharply skewed new account growth away from community institutions. Yet the full story...

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The Fintech Times: The COVID-19 Effect

The coronavirus is the great catalyst to transform banking for good. It has completely changed our...

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CUES: Build Trust In A Digital-First World Through StorySelling

Make your members the heroes of your credit union’s marketing and not the other way around.

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CUES: Position Beyond Dollars And Cents To Grow Loans And Deposits By Banking On Purpose

Develop a purpose statement for your credit union that works to improve members’ health, wealth and...

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The Financial Brand: Google Throws Digital Advertising Curveball at Financial Marketers

The giant ad platform's move to restrict targeting by zip code, gender, age and other factors used...

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CUES: Commit To A Life Of Progress, Not Perfectionism

Rapid iteration is how you move forward, make progress and maximize your future digital growth...