A Strategy for Standing Out in the Crowded World of Fintech
by James Robert Lay on June 24, 2022
"It isn't really a strategy if everyone else would choose to do it, right? That just means it's common sense.” -Jason Henrichs
Financial Brands, Are You Banking On Your Communities?
by James Robert Lay on June 24, 2022
"A thriving community is the seedbed for a thriving financial institution.” -Jeff Marsico
Unimpressive Customer Service vs. The Ultimate Customer Experience
by James Robert Lay on June 14, 2022
"In the digital space, I like to operate under the umbrella of the persistent pursuit of the ultimate customer experience.” -Todd Treadway
The Professional Side of Personal Branding
by James Robert Lay on June 14, 2022
"Personal branding is about building and creating content, and telling your story in a way that’s meaningful.” -Kyle Lacy
Is the 1% Barrier Limiting 100% Digital Transformation?
by Audrey Cannata on June 3, 2022
"Digital isn’t a channel. It’s not an app. It’s not a website. Digital is an operating model.” -David Brear
Falling Flat: Why Financial Brands Are Letting Customers Down
by Audrey Cannata on June 3, 2022
"Customer experience is the difference between what customers think will happen and what actually happens.” -Jay Baer
Bad Habits: The Best Way to Ruin Your Strategic Planning
by Audrey Cannata on May 27, 2022
"If you don’t talk about what you mean by change, then you’re never going to get a shared understanding of change.” -Todd Feldman
The Power of Personal Branding in the Financial World
by Audrey Cannata on May 26, 2022
"What people have learned to value is that the individual person is more important than the overall brand.” -Donnie Boivin
Social Media for Financial Brands, It's All About Engagement
by Audrey Cannata on May 25, 2022
"Social media now is about engagement. If there is no engagement, then you have no social media presence.” -Liz McIntyre
Financial Brand Lessons From the Real-Life Rookie
by Audrey Cannata on May 11, 2022
"Life is not all easy and it’s not all hard. It’s what we make of it.” -Jim Morris Adversity is a part of life and our failures shouldn’t define us. Too often, people allow their minor stumbles to become full-on obstacles. This is the intriguing topic of a discussion on a recent Banki …