“If you want it to be professional, if you want it to sound good, if you want it to be something...
“What's always lagged is the human teamwork around exponential technology. And I said, ‘You know...
“You and I both know that if we scripted this, the audience would smell a rat. People don't like...
Those within the banking industry are instructed and even rewarded for working with laser-like...
“Traditional banks tend to push products through channels to get a greater share of wallet and...
“It's more important than ever as a financial institution, as a traditional institution or a...
“Every interaction that a customer has with a brand is an opportunity to build trust or erode...
“One of the things I pocketed away as a lesson that really applied last year was the ability to...
Is there still room for compassion and empathy in the financial world?
The last sixteen months have introduced so much change and upheaval that only now have those of us...
“Digital is going to have to involve the human element. It absolutely is going to. The better I get...