“If you are doing customer-driven leadership the right way, it can’t fail because it’s...
“All of us rely on decision-making shortcuts. They are ways for us to conserve mental energy...
“Mission as a product allows you to cast a really important and effective net exactly where you...
“Brand speaks the language of returns every single time. There's really not a way you can look at...
“Too many banks still look at their customers as account holders rather than people who have...
“The discussion has to start with a lifetime perspective. What are they really working toward? What...
“Data is a proxy for money. You don't have a pile of money to bank anymore. All you have is ones...
“Financial literacy helps break down all barriers. It’s one of the foundation stones to give people...
“What do we need to do as a financial institution? Banking? Yes, check. Loans? Check. Investments?...
“What a really good coach does is create a space for the player - the leader - to understand all...
“Most banks have an interaction pie that looks like 80% phone calls and 20% live chat.” -Dan...