“Most banks have an interaction pie that looks like 80% phone calls and 20% live chat.” -Dan...
“Credit unions are giving up brand equity by not telling stories in a manner that creates emotional...
“It is taking advantage of the digital medium, but then the next step is actively paying attention...
“I think where anxiety and hesitation come in with AI is in not knowing what it is or what it could...
“I think purpose is, by nature, transformational. I think a clear purpose can help people at all...
“What is the reason for customers having friction with the online account opening process? It’s not...
“Video is just the most human experience you can deliver when you're forced to operate digitally...
“I think we're just at the earliest stages of people really monetizing all of their interests and...
“There’s no such thing as a perfect strategy. I think putting people first is extremely important,...
“The easier a behavior is to do, the more likely you are to repeat it, and then it'll become a...
“Some of our biggest success stories have been when our clients have a great vision and then we can...