“I think purpose is, by nature, transformational. I think a clear purpose can help people at all...
“What is the reason for customers having friction with the online account opening process? It’s not...
“Video is just the most human experience you can deliver when you're forced to operate digitally...
“I think we're just at the earliest stages of people really monetizing all of their interests and...
“There’s no such thing as a perfect strategy. I think putting people first is extremely important,...
“The easier a behavior is to do, the more likely you are to repeat it, and then it'll become a...
“Some of our biggest success stories have been when our clients have a great vision and then we can...
Do you have a smart speaker at home? Do you use voice notes to send quick messages to friends and...
“We get so caught up in automation and technology that we forget that there are people driving the...
"We did regular pulse checks to see where our staff and our members were on the change. Were they...
“Most businesses are structured around acquisition, not the customer experience or retention.”...