"There are certain elements that make up a modern, forward-thinking bank culture, and it starts...
"As leaders, it’s about communication and transparency - communicating often and frequently about...
"When we create great experiences and remarkable experiences, the word remarkable is intentional...
"Digital transformation is about how you rethink your organization. Re-enable those capabilities to...
"Why in the world would I send a 15-20-minute email when I could create a video in five minutes?”...
"Rethinking the way you do things is about identifying problems and coming up with solutions, and...
"I don't think the bots are coming to take the jobs. I think the bots are coming to make us...
"We’re in challenging times but also the biggest opportunity of our lifetime.” -Patti Mara
Remember...
“There’s definition more of an upside potential than a downside drawback to getting comfortable...
"Just because we’re changing our tactic does not mean we got it wrong. We’re being responsive.”...
"When we make it really difficult to get ahold of somebody, what the brand is telling me as a...