"I don't think the bots are coming to take the jobs. I think the bots are coming to make us...
"We’re in challenging times but also the biggest opportunity of our lifetime.” -Patti Mara
Remember...
“There’s definition more of an upside potential than a downside drawback to getting comfortable...
"Just because we’re changing our tactic does not mean we got it wrong. We’re being responsive.”...
"When we make it really difficult to get ahold of somebody, what the brand is telling me as a...
“Your trust in a product, service, or innovation will succeed or fail based on your relationship to...
“The more we invest in the employee experience, it translates over to better member experience,...
“If you're not innovating, you're doing the opposite of innovating, which means you have just a...
“The moment you say you’re a fast follower, what you’re really saying is you plan to be behind.”...
“You have to think like a banker: What is going to be this thing that I can offer that doesn’t...
“When the client and improved staff experiences come together, you get much better business...