Do you have a smart speaker at home? Do you use voice notes to send quick messages to friends and...
“We get so caught up in automation and technology that we forget that there are people driving the...
"We did regular pulse checks to see where our staff and our members were on the change. Were they...
“Most businesses are structured around acquisition, not the customer experience or retention.” ...
“I don't think that the right thing to do is think about, ‘Oh, look at the cost savings that we're...
“Financial relationships are spread out more than ever. Some data shows that 50% of consumers use...
“The credit union websites that we analyze, you would think there would be just a tremendous amount...
"Competitive intelligence is the practice of using processes to monitor and collect data that...
"In a cookie-less world, email and mobile numbers have the potential to become the new universally...
"Through a focus on a niche market, you have the ability to go deep when the vast majority of other...
"What are we doing? How are we doing it? We call it educate, engage, convert. If we can get you the...