How Payments UX Can Catch Up to Digital Transformation (With Michael Bank and Seth Fenster)

Brief Summary of Episode #56

When was the last time you went to the bank to pay a bill?

Even if that’s your preferred method of making payments, COVID has probably brought that to a screeching halt.

Now, think about the experience of paying a bill online, say a utility bill.

Was it seamless? Easy? Enjoyable, even?

Probably not.

In a recent episode of Banking On Digital Growth, I chatted with Blip co-founders, Michael Bank and Seth Fenster.

Their goal is to make bill pay smart for consumers. 

To reach their goal, it’s taken a lot of mindset-shifting for traditional financial institutions. But haven’t we all had to get a little uncomfortable in the past year?

Here’s the bottom line:

Community banks and credit unions need to jump on the digital transformation train, or get left in the dust.

There’s no other option. The world is moving to digital. 

Luckily, intuitive companies like Blip are helping banks and consumers move money smarter.

Key Insights and Takeaways

• How accelerated digital transformation has affected financial institutions
• Ways banks can appeal to the digitally native consumer
• How Blip helps financial institutions improve customer experiences