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Banking on Digital Growth Podcast

Digital Training for Employees: Bringing Focus to the Customer Experience (With John Findlay)

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Brief Summary of Episode #101

When depositing a check, which category do you fall into? 

Taking a picture of the check with your phone or taking the check into a bank to deposit?

If you said the latter, has an employee at the bank ever walked you through the process of depositing the check digitally? 

With the transition to digital, many financial institutions are missing the opportunity to convert those who still use traditional banking methods. If the employee understands the technology, they can help the customer learn. John Findlay, CEO of LemonadeLXP, discusses digital transformation and how companies can embrace the change.

Key Insights and Takeaways

  • Giving Equal Focus to New Technologies & People
  • Educating Internal Teams to Improve the Customer Experience
  • The Dos and Don’ts of Employee Training
  • Why Attention to the Customer Experience is on the Rise
  • Financial Education for the Masses