Putting Love and Respect Back into Banking (With Kerry-Ann Betton Stimpson)

Brief Summary of Episode #62

Is there room for love when it comes to banking? 

While that may seem like a silly question, pause and think about it. 

It may seem on the surface that love and feelings and emotion probably don’t have much of a space in commercial banking. 

But what if unconditional love and mutual respect were at the heart of everything you did as a bank?

What would it look like to not only make sure that your customers know that you care about them, but that your employees know that their experience is just as important, if not more so, than the customer’s? 

Kerry-Ann Betton Stimpson was on the podcast recently and put it very simply. 

You can’t win without your people. 

And if your people aren’t empowered to be able to deliver that love and experience to the customer, then all your talk about respect and love is useless. 

So while it may seem too fuzzy and touchy-feely for the business world, maybe it’s time to put love and respect back at the heart of everything that we do. 

Agree?

Disagree?

Sound off below and make sure and listen to my entire interview with Kerry-Ann. 

It’ll be the best part of your day.

Key Insights and Takeaways

• Why love and respect should be at the heart of everything that you do
• Why the employee experience is just as important, if not more so, than the customer experience
• Helping everybody both in your company and outside, realize the greatness that lies within them

How to Connect With Kerry-Ann

 LinkedIn | X.com