Share this
by James Robert Lay on November 30, 2020
Brief Summary of Episode #47
COVID is driving digitalization. We're starting to see the flywheel effect. Soon, even the most change-resistant industries will operate on a digital-first model.
What will this change mean for leadership?
Leadership used to be all about position and title. But that approach has fallen out of favor.
Now, everyone who works in a credit union from tellers to underwriters has got to become an expert in their job.
Often, the front-line person knows far more about their role than the SVP who is overseeing them. That's the new reality that's nudging us closer and closer to a distributed leadership model.
Under this system, you're an expert and you have a voice in anything that impacts your ability to do your job well and serve your fellow members.
More companies are starting to flip their org charts. We know that the higher you get in the organization, the less you know about what's going on in the front line.
That's why we need to let the frontline drive what is important, and that engagement more often than not, is the customer.
On this episode of Banking on Digital Growth, I talked with Rich Jones, president and principal at Leading2Leadership, about leadership in a post-COVID, digital-first world.
Key Insights and Takeaways
- Why leadership does not belong to a chosen few
- The role of culture in digital growth
- The one thing a financial brand must commit to do in the next 12-18 months