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Banking on Digital Growth Podcast

The Magic in Machine Learning: Augment Your Lending and Compliance Processes (with Tyler Barron)

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Brief Summary of Episode #280

Automation could put a rocket on the back of financial brands’ exponential growth by taking mundane tasks out of the hands of their teams.

And with the meteoric rise of ChatGPT, machine learning has become a burning topic in the financial space.

But some financial leaders still struggle with a lot of uncertainty around the issue.

Tyler Barron, Chief Revenue Officer at Encapture, thinks that uncertainty is simply rooted in a lack of understanding.

“I feel like there’s a lot of folks who throw these buzzwords around… without slowing down and breaking it into very simple terms of what the solution’s actually doing,” he said.

Financial brands and fintechs can empower their employees’ experience by adopting processes like Encapture's intelligent document automation.

“It’s going to take all these lower value tasks that you’re hiring expensive people to do and allow them to focus on actually optimizing the business,” Tyler argued.

So how do financial leaders find those automation opportunities?

Just ask your teams.

“Talk to any of these folks and say, ‘What are the things preventing you from doing what you really need to do to move the business forward?’” Tyler said.

Once we see things differently, we begin our journey to be different.


Key Insights and Takeaways

  • Misconceptions around machine learning and its limitations (4:59)
  • How AI removes friction in the employee and customer experiences (18:55)
  • Why financial brands should adopt automation in bite-sized chunks (27:57)

How to Connect With Tyler Barron