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by James Robert Lay on August 8, 2022
Brief Summary of Episode #217
Show of hands from those who deal with financials on their phone:
How many of you have felt frustrated trying to read through pages and pages of Terms and Conditions on the small screen?
Despite mobile banking becoming a daily norm, compliance document delivery is often an afterthought in app design.
Jordan Ennest, Product Specialist and Counsel for Compliance Systems LLC, and her team empathized with unsatisfied customers.
“The feedback that we were hearing was it’s not consistent with the way that we browse the web today,” she said.
Of course, who doesn’t hate endlessly pinching and scrolling on a tiny screen to understand what they’re signing?
So, Jordan and the folks at Compliance Systems have dedicated themselves to simplifying a common friction point through their tech.
“It streamlines it because everything you need is right there in front of you, and then you can accept,” Jordan told us.
Through practically applied innovation, Jordan is maximizing digital growth in compliance.
Key Insights and Takeaways
- Common friction points for compliance documentation delivery (3:04)
- Roadblocks preventing financial brands from addressing the customer experience (12:59)
- Managing exponential change in the digital user experience (17:48)