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Banking on Digital Growth Podcast

Empathy: Why Is It Pivotal for Moving Forward in Finance? (with Uday Akkaraju)

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Brief Summary of Episode #301

In the financial industry, empathy and communication are vital. Empathy helps us understand our clients and their needs, while communication helps us build strong relationships.

Both empathy and communication require us to be good listeners but how do we do that in today’s digital new age?

Tune in with me and Uday Akkaraju,  CEO of Bond.AI whose mission is to lead with empathy, as we dig into how to understand what our clients are saying and feel what they are feeling in just about any industry.

Empathy and communication are two of the most important skills that we can bring to the financial space. By using these skills, we can build strong relationships with our clients and help them achieve their financial goals.

Most of the time this contains an element of vulnerability in the fact that to feel true empathy it's often you have to have experienced something similar to the needs of our customers.

If you have the confidence to stand in your story, empathy is your next super power.

Key Insights and Takeaways

  • How to define empathy in the banking and financial fields (3:19)
  • Why a gap in empathy may just stem from a gap in communication (5:06)
  • How “imposter syndrome” may cause more issues than you think (21:11)
  • The importance of empathy not just for your business but the community (25:08)