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Banking on Digital Growth Podcast

The Real Challenge in AI for Financial Brands: It's People, Not Technology (with Pia Wendelbo)

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Brief Summary of Episode #342

60-85% of digital transformation initiatives fail or fail to meet expectations.

And the problem isn't technology.

It's people.

There's a need for human transformation alongside digital transformation.

In the latest episode, Pia Wendelbo, CEO of Scandinavian Change Agents who aims to provide tailored solutions for sustainable growth, innovation & transformation, joins the show to discuss how to guide teams through this era of rapid AI-driven change.

Financial services, historically, have been slow to focus on human transformation, often underestimating the time and effort required for people to adapt to new technologies and ways of working.

"The whole employee part has been really lacking. Understanding how we as humans actually take on change is a very valuable first stepping stone in trying to change the way we implement digital transformations."

Chunking transformations into smaller, manageable pieces can lead to more sustainable change and success.

Being curious, open-minded, and always willing to learn are essential traits for navigating the complexities of change.


Key Insights and Takeaways

  • Employee experience in digital transformation. (7:41)
  • Team dynamics, failure, and trust-building in digital growth. (28:53)
  • Change management and leadership in digital transformation. (35:22)