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Banking on Digital Growth Podcast

Empathy and Innovation: Transforming Culture in Financial Services (with Ashlie Jenkins)

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Brief Summary of Episode #358

In today's rapidly evolving financial landscape, the challenge isn't just about adopting new technology, but also about fostering a culture that embraces empathy.

Why is this so crucial?

Because a positive, empathetic culture directly impacts growth, innovation, and customer relationships in banking, credit unions, and fintech.

In this episode of the Heart of Growth series by Nymbus, SVP of Development Services, Ashlie Jenkins, discusses how empathy and humor can be game-changers in creating such a culture.

She shares insightful strategies for leaders seeking to drive growth and adapt to the digital era. 


Key Insights and Takeaways

  • Workplace culture, empathy, and safety (4:27)
  • Using humor to navigate uncomfortable conversations (14:34)
  • Embracing change and creativity (25:26)