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Banking on Digital Growth Podcast

Risk & Compliance: Transforming the Department of “No” Into “Tell Me More" (with Michelle Prohaska)

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Brief Summary of Episode #320

Kindergartners hate the word “no.”

That’s because they’re curious.

They’re always open to learning and gaining new perspectives.

But as people mature and enter adulthood, that curiosity is typically replaced with caution.

That notion may be the most prevalent in financial Risk & Compliance, often seen as a graveyard for ideas. 

So how did Michelle Prohaska, Chief Risk & Compliance Officer at Nymbus, transform her team from the “Department of No” into a safe space for innovation? 

With five simple words — “That’s interesting. Tell me more.”

Michelle believes financial leaders have to embrace some vulnerability if they want to lead their organizations into the Age of A.I.

That’s because, at the end of the day, their fate isn’t up to them. 

“It's really our consumer who tells us what their needs and what their wants are,” Michelle said. “We have to be able to be willing to adapt if we want to continue to grow.”

Join us for this episode of our Heart of Growth series to hear how Risk & Compliance can actually be catalysts for change at your financial brand.


Key Insights and Takeaways

  • If Risk and Compliance functions really do stifle innovation (3:33)
  • Why financial leaders should be investing in new communities (12:29)
  • How A.I. might transform the Risk and Compliance game (18:12)