Aligning Perspectives for Collaborative Growth: Overcoming Organizational Obstacles in Digital Banking

Brief Summary of Episode #365

Aligning different departments and perspectives within an organization is not just a challenge, it's an opportunity.  

On this episode of the Real Solutions series, Jonathan Clay, a skilled data analyst at Louisiana Federal Credit Union, joins the shows to discuss the challenge of balancing individual responsibilities and shared goals within his organization.

When we shift from internal cooperation to collaboration. It's not just about working well together; it's about co-creating.

We must also remember the external perspective – the members and future account holders.

The insights gained from external viewpoints, like digital secret shopping, offer fresh perspectives that challenge our internal assumptions.

By embracing diverse perspectives, we can create a more inclusive, effective, and customer-centric digital banking experience.

• Obstacles to growth and the importance of perspective (1:33)
• Collaboration vs cooperation in digital transformation (5:35)
• Optimizing online banking experience through member feedback (12:07)