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by James Robert Lay on August 3, 2021
Brief Summary of Episode #114
Digital transformation doesn’t succeed or fail based on the technology…
Its success is dependent on the people.
It’s our individual humanity — our own transformation — that matters.
Which is why today’s guest, Jeff Ward, Enterprise Executive at Decisions, says we shouldn’t fear automation — we should embrace it. Because when we automate the routine, we free ourselves up to deliver the exceptional.
Key Insights and Takeaways
- How to use automation to deliver a more human experience
- Why automation is not going to take your job
- How automation factors into the employee experience