The Digital Growth Blueprint: A Roadmap for Financial Brands
by James Robert Lay on July 16, 2024
Over 80% of financial brands lack a clear digital growth strategy, leading to confusion and misalignment among marketing, sales, and leadership teams. This results in organizations getting stuck in cycles of chaos and conflict, unable to effectively address core fears related to chang …
Leadership & Change: Overcoming Self-Limiting Beliefs
by James Robert Lay on July 15, 2024
Many financial brand leaders often find themselves questioning their role and value within their organization amidst periods of significant change and transformation. This self-doubt is commonly driven by imposter syndrome and a fear that the value they create may not be recognized or …
The Birth of HUSTL: Digital Banking for Small Business Owners
by James Robert Lay on July 9, 2024
In this episode of the Digital Growth Journeys series, Rob Hoyle, Chief Information Officer at Vantage West Credit Union, shares the story behind HUSTL, a new digital brand specifically designed for freelancers and small business owners. With features like custom project folders, seam …
The Cost of Internal Misalignment: Benchmarking Your Website
by James Robert Lay on July 8, 2024
Internal misalignment could be costing your bank or credit union millions of dollars. Many financial brands, while confident about their service and experience, may actually be failing to align their internal messaging and strategies. In this episode of the Practical Perspectives seri …
The Psychology of Money: Wealth, Greed, and Happiness
by James Robert Lay on July 2, 2024
Despite having access to financial education, the mass majority of people still experience financial stress and anxiety, while struggling with the emotional and behavioral aspects of money management. This financial insecurity is exacerbated by comparison culture and the constant move …
Boosting Loans and Deposits with Data-Driven Insights
by James Robert Lay on July 2, 2024
Financial brands often struggle with unseen gaps in their marketing and sales systems, leading to lost loans and deposits. Understanding the "what" and "why" behind consumer behavior is critical, but many financial institutions lack clarity and actionable insights. In this episode of …
Mind, Body, Wallet: The Interconnected Path to Financial Well-being
by James Robert Lay on June 25, 2024
The commonly held belief that financial well-being is the starting point for achieving overall life satisfaction is misguided. Despite the increased focus on financial literacy and education, financial stress and anxiety are at an all-time high, with many people failing to achieve tru …
Expert Panel Insights: Challenges and Opportunities for Banks and Credit Unions
by James Robert Lay on June 24, 2024
This panel discussion at the CuneXus Symposium addresses key challenges faced by credit unions, such as achieving positive loan growth, fostering loyalty, differentiating lending products, enhancing member experiences, preventing fraud in digital account openings, managing liquidity, …
Seeds of Trust: Nurturing Growth in the Age of AI for Banks and Credit Unions
by James Robert Lay on June 18, 2024
Discover why EQ plus AQ surpasses IQ and how emotional intelligence can drive your financial brand's growth, just as it has for iconic brands like John Deere since the late 1800s. In this episode of the Practical Perspective series, we will revisit the basics of sowing seeds of trust …
Navigating the AI Hype Cycle in the Financial Industry
by James Robert Lay on June 17, 2024
AI is creating a lot of buzz across industries, but where are we in the AI hype cycle? Uncertainty about AI’s place in the cycle confuses financial leaders about future growth. These negative emotions are enhanced by the godown curves of the hype cycles and the natural human resistanc …