<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1005777859481350&amp;ev=PageView&amp;noscript=1">

The Best Bank and Credit Union Podcast

From Legacy to Future: Navigating Digital Growth

"How can we effectively guide our long-standing staff, who are accustomed to outdated systems, to embrace the transformative potential of new technology and navigate the overwhelming task of prioritizing digital transformation initiatives amidst limited resources and a multitude of op …

Read Story

From Secret Shopping to Strategy: Real-Time Learnings for Financial Brands

Many financial brands struggle with losing loans and deposits due to not fully understanding the customer's online journey. This lack of insight into the real-time user experience often results in websites that fail to meet potential customers' needs, leading to poor conversion rates …

Read Story

Banking on Change: The Leader’s Guide to Exponential Growth

This episode of the Banking on Change series explores the concept of courage and the importance of mindset in facing exponential change. Drawing from personal experiences and historical examples, James Robert Lay discusses the challenges of adapting to rapid transformation, especially …

Read Story

Banking on Change: Behind the Scenes

The rapid advancement of AI and digital technologies has ushered in significant changes, challenging individuals and organizations to adapt swiftly. Because of this, many people find themselves trapped in the Cave of Complacency, resisting the change necessary to keep pace with techno …

Read Story

The Evolution of the CMO: Engineering Experiences in the Digital Age

Despite recognizing the importance of communication, there's a growing disconnect between the traditional role of the CMO and the demands of the modern marketing landscape. Many marketing teams are losing sight of the deeper rationale driving their actions. While communication remains …

Read Story

Inspiration, Innovation, & Impact: Remarkable Leadership in the Digital World

In the present day where rapid evolution is the norm, individuals seek guidance and inspiration to fuel their growth, especially in financial brand leadership. The importance of tapping into the wisdom of remarkable individuals to enhance personal and professional growth journeys is n …

Read Story

Navigating Digital Disruptions: Balancing AI and Human Capital

What are you paying attention to? And are you aware of its subconscious influence in shaping your experiences, decisions, and overall quality of life? In this continuation of the Digital Leadership series around TEAM (Time, Energy, Attention, Money) James Robert Lay and Audrey Cannata …

Read Story

From Distraction to Action: Energy Management for Digital Leaders

Drawing parallels between personal and professional metamorphosis and an iOS software upgrade, James Robert Lay and Audrey Cannata discuss the significant energy investment required for change, whether on a biological or cognitive level. Their attention shifts to the recognition of ro …

Read Story

From Investment to Return: The Power of Time

This episode of the Digital Leadership series introduces a transformative strategic thinking framework called "TEAM," which stands for Time, Energy, Attention, and Money. This framework aims to help financial brand leaders optimize their resources and set healthy boundaries to achieve …

Read Story

The Race, Rest, Pace, & Detox Formula for Exponential Growth

In today's fast-paced and digitally-driven world, financial brand teams are finding it increasingly difficult to navigate exponential change without experiencing mental exhaustion and burnout. The constant demand to be plugged in 24/7 has created a culture where deep, meaningful work …

Read Story