Three Common Website Secret Shopping Objections Debunked
by James Robert Lay on September 4, 2024
Many financial brands may not realize that their websites could be their biggest sales blind spots due to lack of proper evaluation. Without secret shopping, banks and credit unions may not identify critical issues that could be causing them to lose out on potential loans and deposits …
The Future of Banking: Insights on Change, Learning, and Transformation
by James Robert Lay on September 3, 2024
In a rapidly changing world driven by exponential technological advancements like AI, many leaders, teams, and organizations struggle to keep pace. This creates a widening gap between linear human perception and the exponential nature of change, leading to feelings of fear, stagnation …
CU Broadcast: A Credit Union Talkshow
by James Robert Lay on September 2, 2024
James Robert provided a quick overview of "Banking on Change" and provided the story behind what got him started writing this new one, which consists of three parts he detailed: The Exponential Growth Journey, Prepare for Exponential Growth, How to Achieve Exponential Growth Every 90 …
This Month In Banking (TMIB) Podcast: Banking on Change
by James Robert Lay on September 2, 2024
On this episode, James Robert Lay discusses his new book, Banking on Change – The Leader’s Guide to Achieving Exponential Growth in the Age of AI. In this book, John Robert Lay provides a strategic framework for exponential growth. A primary tenet of the book is that the Age of Artifi …
The Critical Role of Continuous Website Optimization for Financial Brands
by James Robert Lay on September 2, 2024
Imagine you're on your way to becoming one of the top financial brands in your state. In the midst of a major merger and rebrand, you've been given a $10,000 budget to launch a new website, something that will be the digital face of your institution for years to come. But here's the q …
Financial Freedom Made Easy: Gordon Stein’s Cashflow Recipes
by James Robert Lay on August 28, 2024
It’s not surprising that a significant portion of Americans are struggling with their finances, with many living paycheck to paycheck. Even those working within financial institutions are not immune to these issues.
Why Are You Here? Challenging Leaders to Find Meaning and Motivation
by James Robert Lay on August 27, 2024
As financial brand leaders navigate the complexities of a post-COVID world, the economic shifts, and the rise of artificial intelligence, feelings of exhaustion and burnout are rampant. Leaders and team members alike are struggling to stay engaged and find fulfillment in their roles. …
Endless Customers Podcast: How to Master Your Mind for Business Growth in the Age of AI
by James Robert Lay on August 26, 2024
As business owners and leaders, we often find ourselves caught in a whirlwind of challenges. Daily tasks are high, email is adding up, fires need to be put out, and the “ding” of your phone is going off every few seconds. You might be wondering: How can I stay ahead of the curve while …
Behind the Vault: Navigating Change and Overcoming Resistance
by James Robert Lay on August 22, 2024
Whether you’re a community bank, credit union, or fintech leader, this episode offers invaluable insights on positioning your organization for success in a rapidly evolving landscape. Listen to learn how to cultivate a culture of continuous improvement and innovation that will keep yo …
The $10,000 Website: Underestimating the Value of Digital in Financial Services
by James Robert Lay on August 20, 2024
Many financial brands are underinvesting in their digital sales channels, especially their websites, in 2024. Organizations often view their website as a one-time cost rather than an ongoing investment and fail to recognize its critical role in the customer buying journey. Failing to …