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The Best Bank and Credit Union Podcast

Building a Personal Brand Means Investing In Yourself (With Greg Martin)

Brief Summary of Episode #70

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Why Exponential Technologies Demand Exponential Teamwork (With Dan Sullivan)

Brief Summary of Episode #69

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The 5 P’s of Digital Growth & Transformation (With Jeffrey Ward)

Brief Summary of Episode #68

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Doing Digital: Why Traditional Banks Must Transform (With Chris Skinner)

Brief Summary of Episode #67

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How Your Financial Brand Can Gain the Courage to Act on New Information

Digital Growth Institute Founder and CEO James Robert Lay spoke with Mia Perez, Chief Administrative Officer at Louisiana Federal Credit Union about her organization’s digital growth journey. Mia's journey began five years ago when she reached out to James Robert about a Digital Growt …

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Mortgage Marketing Institute: How to Rise Above “Great Rates and “Great Service” by Telling Digital Stories That Sell

On the episode, we’re talking about getting away from the “great rates and service," the convergence of digital change and disruption and displacement, and how you survive and thrive in the coming shifts that are happening in the mortgage space with regards to technology.

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Mortgage X Podcast: The Power of AQ

On this episode of Mortgage X, James Robert Lay joins Jason Frazier to discuss the power of the Adaptability Quotient. James Robert also discusses how brands can shift their practices to rethink the customer journey, improving relationships, the fear wall, how mortgage companies can b …

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Digital Marketing Strategy: The Efficacy of Focus Groups

How effective are focus groups when making changes like developing a new website or optimizing our digital products and product positioning? Historically speaking, focus groups have guided the thinking of marketing teams in their decision-making processes. However, this comes from an …

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In The Financial Industry, One Little Word Can Make All the Difference

I recently shared this thought on LinkedIn, and it’s stuck with me ever since: "Remember that the fundamental opportunity is to help guide people beyond the financial stress that’s keeping them up at night and taking such a heavy toll on their health and their relationships. The goal …

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Facing Your Fears About Customer Experience Optimization During COVID (With Sue Woodard)

Brief Summary of Episode #66

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