Best Bank and Credit Union Podcast (33)

Compliance Question: Is Your Fine Print Ruining the Customer Experience?

by Audrey Cannata on September 19, 2022

“What is the reason for customers having friction with the online account opening process? It’s not a streamlined process. It is very cumbersome and not user-friendly.” -Jordan Ennest

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Viewing Open Banking Through a Lens of Abundance (with Anne Legg and Jane Barratt)

by James Robert Lay on September 19, 2022

Brief Summary of Episode #229

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Topics: Exponential Insights

Why Video is Vital to Building Customer Connections

by Audrey Cannata on September 18, 2022

“Video is just the most human experience you can deliver when you're forced to operate digitally and virtually.” -Ethan Beute

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Why Neo-Banking is a Natural Fit for Freelancers

by James Robert Lay on September 15, 2022

“I think we're just at the earliest stages of people really monetizing all of their interests and their hobbies and their passions” -Oona Rokyta

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The Good Entrepreneur’s Take on Leadership and Coaching (with Nick Kennedy)

by James Robert Lay on September 13, 2022

Brief Summary of Episode #228

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Topics: Exponential Insights

Why Tiny Habits Make a Big Difference at Financial Brands

by James Robert Lay on September 12, 2022

“The easier a behavior is to do, the more likely you are to repeat it, and then it'll become a habit. So it's really about starting small. Small is sustainable. Small is repeatable.” -Audrey Cannata

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Pursuing Progress, Not Perfection, for Your Financial Brand

by James Robert Lay on September 12, 2022

“There’s no such thing as a perfect strategy. I think putting people first is extremely important, especially when you talk about digital transformation.” -Cathy Graham

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