Digital Trust: Elevating Customer Experience in the Finance Industry (with Shep Hyken)
by James Robert Lay on September 4, 2023
Brief Summary of Episode #329
Creating an Exceptional Customer Experience in the Digital World
by Audrey Cannata on September 4, 2023
In the Age of AI, where competition is fierce and customer expectations are higher than ever, delivering a positive customer experience has become a top priority for businesses across industries. Shep Hyken, the Chief Amazement Officer of Shepard Presentations and an authority on cust …
Understanding Culture's Influence on Consumer Behavior (with Marcus Collins)
by James Robert Lay on August 29, 2023
Brief Summary of Episode #328
The Power of Culture: Influencing Consumer Behavior and Building Meaningful Connections
by Audrey Cannata on August 29, 2023
Culture: It’s a term that's tossed around in boardrooms, casual conversations, and now, even in the banking industry. It's the underpinning of our behaviors, beliefs, and actions. But what does it truly mean? In a recent episode of the Banking on Digital Growth Podcast, host James Rob …
Key Lessons from a CMO's Journey to Building a New Financial Brand Website
by James Robert Lay on August 28, 2023
Brief Summary of Episode #327
Empowering Financial Well-Being: Innovations, Partnerships, and Understanding Credit (with JB Orecchia)
by James Robert Lay on August 22, 2023
Brief Summary of Episode #326
Unpacking Gen Z's Financial Mindset: Breaking Money Taboos (with Katrin Kaurov and Elizabeth McCluskey)
by James Robert Lay on August 21, 2023
Brief Summary of Episode #325
Master Your Mind in the Age of AI
by James Robert Lay on August 15, 2023
Brief Summary of Episode #324
Unraveling Large Language Models and The Rise of Chat GPT (with Connor Heaton)
by James Robert Lay on August 14, 2023
Brief Summary of Episode #323
Decoding Large Language Models and the Emergence of Chat GPT
by Audrey Cannata on August 14, 2023
Connor Heaton, VP of Intelligent Automation and AI at Strategic Resource Management, has a wealth of insights to share on the transformative potential of new AI tools, specifically Large Language Models (LLMs). The top 3 insights from this article: Significance of Chat GPT's launch: W …