Voice Banking Means the Future Is More Conversational
by James Robert Lay on August 30, 2022
Do you have a smart speaker at home? Do you use voice notes to send quick messages to friends and colleagues? If so, you’re part of a major trend toward voice-directed technology.
Shifting the Digital Customer Service Experience (with Dan Michaeli)
by James Robert Lay on August 29, 2022
Brief Summary of Episode #223
Keeping Up in Transformation with AI as Your Teammate (with Evan Ryan)
by James Robert Lay on August 23, 2022
Brief Summary of Episode #222
The Secret Sauce for Data and Analytics Conversions (with Jeff Sauer)
by James Robert Lay on August 22, 2022
Brief Summary of Episode #221
Being Over Doing: Purpose-Driven Digital Transformation (with Rilla Delorier)
by James Robert Lay on August 16, 2022
Brief Summary of Episode #220
Outstanding Onboarding: The Key to Keeping Your Customers Loyal
by James Robert Lay on August 16, 2022
“Most businesses are structured around acquisition, not the customer experience or retention.” -Audrey Cannata Spending money is about more than just dollars and cents. It involves people’s biggest and most emotional life events, like getting married, having kids, starting a business, …
Video Communication: Give Them a Reason to Care (with Ethan Beute)
by James Robert Lay on August 15, 2022
Brief Summary of Episode #219
Neo Banking: Giving the Freelance Community a Financial Home (with Oona Rokyta)
by James Robert Lay on August 9, 2022
Brief Summary of Episode #218
Filling the Buckets of Change for Compliance (with Jordan Ennest)
by James Robert Lay on August 8, 2022
Brief Summary of Episode #217
90 Days to the Peak: Climbing the Mountain of Change
by James Robert Lay on August 5, 2022
Brief Summary of Episode #216